Hurt at work? We deal with the paperwork.

We can see you while the claim is pending. WorkSafeBC allows the initial assessment on a pending claim with no prior approval inside the 60-day window, and pays that assessment fee even if the claim is later disallowed. If the claim is accepted within 60 days of your assessment, we refund you in full for anything you paid and bill WorkSafeBC instead.

Yes, and they run on WorkSafeBC's deadlines rather than ours. The initial report is due within seven days of your assessment, an extension request at least seven days before your current block ends, and the discharge report within 14 days of your last visit. Reporting is billed to WorkSafeBC, never to you, and you should not be invoiced for it.

WorkSafeBC has a defined process for a worker who chooses to switch from one physical therapist to another, covering which reports the first clinic still owes and what it may invoice. Switching to us is straightforward and we handle the transfer. Your visit allocation belongs to the claim rather than to the clinic, so moving does not give you a fresh block.

We request the extension for you, which is a maximum of 8 visits over 4 weeks, or 16 visits over 8 weeks for post-surgical cases, fractures, non-surgical ligament or meniscal tears, adhesive capsulitis, and disc herniation with radicular symptoms. If WorkSafeBC declines, we will talk through extended health options or private rates, and you can ask its Review Division to review the decision within 90 days.

Usually not. WorkSafeBC's early physiotherapy program is built around helping workers stay at work and recover on the job through suitable modified duties, and since 1 January 2024 you and your employer share a legal duty to cooperate on a timely, safe return. Suitable work has to be safe, genuinely productive, reasonable for your skills, and within your abilities.

On an accepted claim the treatment period covers up to 10 visits or five calendar weeks, whichever comes first, on top of the initial assessment. That figure is published in WorkSafeBC's Physiotherapy Services Reference Manual, February 2026 edition. Further visits come through an extension your physiotherapist requests, and kinesiology sessions draw from the same pool rather than adding to it.

Within 60 days of your date of injury. Inside that window the initial assessment is allowed on a pending or accepted claim with no prior approval. Past it, WorkSafeBC states that neither the assessment nor the treatment period is covered without officer approval first, even on an accepted claim. If you are unsure where you stand, send your claim number and injury date and we will confirm.

Often yes, but the timing works against you. WorkSafeBC automatically approves a physiotherapy initial assessment within 60 days of your date of injury, and past that window neither the assessment nor treatment is covered without officer approval first, even on an accepted claim. Send us your claim number and injury date and we will confirm exactly where you stand before you book.

If WSBC denies the claim outright, any appointments you've already had are re-billed as regular physiotherapy at our standard rate rather than WSBC's fee schedule; you can use extended health benefits if you have them, or pay out of pocket. You also have the right to ask WorkSafeBC to review the decision, and a denial on first review isn't necessarily final. We'll keep treating you through that process if you want to continue, and we'll tell you plainly what it will cost while the decision is pending.