Everything you need before your visit.

MSP pays $23 per physiotherapy visit for qualifying premium-assistance recipients in BC, up to 10 combined visits per calendar year (shared across physiotherapy, chiropractic, massage, acupuncture, podiatry, and naturopathy). The clinic fee is typically higher than $23, so you pay the difference unless your extended-health plan covers the remainder. Select 'MSP Supplementary' when booking online through Jane App.

Choose ICBC if you were in a car accident in BC with an active claim. Choose WSBC if you have a recent workplace injury claim in BC. Choose MSP Supplementary if you qualify as an eligible BC resident receiving MSP premium assistance (up to 10 subsidized visits per year at $23 each). For all other situations, including extended health benefits, choose Private.

Yes. WorkSafeBC pre-approves 15 physiotherapy sessions in the first 6 weeks after a workplace injury. Bring your WorkSafeBC claim number and date of injury to your first visit. Medstar Sport Physio bills WorkSafeBC directly on your behalf, so you pay nothing upfront. If your recovery requires more sessions, your physiotherapist submits a treatment plan to WorkSafeBC to extend coverage. Source: worksafebc.com/en/health-safety/healthcare-providers/physiotherapy

No. In BC, physiotherapy is a direct-access profession, so you can book at Medstar Sport Physio without a doctor's referral. ICBC and WorkSafeBC claims also do not require a referral; bring your claim number and PHN. A referral may be required by some extended health benefit plans to qualify for reimbursement, so check your plan details. Most BC plans allow direct access. Source: College of Physical Therapists of BC (chcpbc.alinityapp.com).

Yes, most extended health plans in BC cover Registered Massage Therapy (RMT) sessions. Coverage amounts vary by plan, and typical annual limits range from $500 to $1,500 per year. Medstar Sport Physio direct-bills most major extended health insurers including Pacific Blue Cross, Sun Life, Manulife, Great-West Life (Canada Life), Green Shield Canada, Equitable Life, and Desjardins, so you are not out of pocket at the time of your visit. Check your benefits card or contact your insurer to confirm your annual RMT limit before booking.

We direct-bill ICBC (Enhanced Care), WorkSafeBC, RCMP, Veterans Affairs Canada, Pacific Blue Cross, Manulife, Sun Life, Canada Life (Great-West Life), Green Shield Canada, Equitable Life, and Desjardins. For most covered appointments you pay $0 at the visit. If your insurer isn't listed, we can still process your claim. Contact us before your first appointment and we'll confirm.

Bring your BC Care Card, details of any past treatments or health problems, comfortable loose-fitting clothing (shorts for lower-limb assessment, sports bra for women), any recent imaging results (X-ray, MRI, CT, ultrasound), your extended health benefit card, and your ICBC or WSBC claim number and date of injury if applicable.