For clients
Everything you need before your visit.
From booking to billing — straight answers, no surprises.
Book online
- 1. Click the button below
- 2. Choose your service and therapist
- 3. Pick a time that works for you
- 4. Follow the on-screen instructions
Or call us
Prefer to talk to a human? Our front desk is happy to help with bookings, claims and questions.
(604) 988-5411Which appointment do I need?
Private clients
With or without extended health benefits. Choose Initial Assessment for a new region or after 3+ months.
ICBC clients
If you've been in a recent car accident in BC, your active claim covers treatment.
WSBC clients
Recent workplace injury in BC? We bill WorkSafeBC directly on your behalf.
MSP supplementary
Eligible BC residents receive $23 per visit, up to 10 visits per calendar year.
Does MSP cover physiotherapy?
MSP (BC's Medical Services Plan) covers physiotherapy for people who qualify for premium assistance — a low-income subsidy. If you're on premium assistance, MSP pays $23 per visit, up to 10 combined visits per calendar year across physiotherapy, chiropractic, massage, acupuncture, podiatry, and naturopathy.
If you're not on premium assistance, MSP does not directly fund physiotherapy in BC. Most patients use extended-health benefits, ICBC, or WorkSafeBC instead.
How to book under MSP at Medstar
- 1. Confirm you're enrolled in MSP premium assistance (check at hibc.gov.bc.ca).
- 2. Call or book online — select MSP Supplementary as your appointment type.
- 3. Bring your BC Care Card. We confirm your premium-assistance status before your first visit.
Not sure if you qualify? Call us at (604) 988-5411 and we'll check before you book.
Direct billing
We direct-bill the following plans so most patients pay nothing at the visit. Bring your benefit card and we handle the paperwork.
ICBC Enhanced Care
Pre-approved first 12 weeks after a crash. Bring claim number.
WorkSafeBC
Pre-approved for accepted claims. Bring claim number and injury date.
RCMP & Veterans Affairs Canada
Direct-billed for eligible members.
Pacific Blue Cross
Physio, RMT, and osteopathy billed directly.
Manulife / Sun Life
Direct-billed where eligible. Most group plans qualify.
Canada Life (Great-West Life)
Direct-billed for group and individual plans.
Green Shield Canada
Direct-billed for eligible group plans.
Equitable Life & Desjardins
Direct-billed where plan allows.
Your insurer isn't listed? We process most group extended-health plans — call before your first appointment and we'll confirm. Self-pay is always welcome; no referral required.
Insurance & coverage
We direct-bill ICBC, WorkSafeBC, and most extended health plans. No upfront cost for covered claims. Quick answers below — full details on each dedicated page.
Had a crash? (ICBC)
Bring your claim number. We confirm coverage and handle all extension paperwork. Up to 25 pre-approved sessions in the first 12 weeks — no upfront cost.
Full ICBC guide →Workplace injury? (WorkSafeBC)
15 pre-approved sessions in the first 6 weeks. We direct-bill WSBC and submit treatment-plan extensions on your behalf.
WorkSafeBC details →Extended health or private?
No referral needed in BC. We direct-bill Pacific Blue Cross, Sun Life, Manulife, Great-West Life, and Green Shield. RMT, physio, and osteopathy are separate benefit categories — check your annual limits. If your plan requires self-submission, our step-by-step video guides walk you through each insurer's online portal.
Insurance claim video guides →MSP supplementary?
Eligible BC residents receive $23 per visit for up to 10 subsidised visits per calendar year. Select MSP Supplementary when booking.
What to bring
- • Care Card
- • Details of any health problems and past treatments
- • Comfortable, loose-fitting clothing
- • Shorts for lower-limb assessment; sports bra for women
- • Any recent X-ray, ultrasound, CT or MRI results
- • Extended health benefit card, if applicable
- • ICBC or WSBC claim number and date of injury
Parking & access
Free parking is available inside the plaza. No payment, no plate registration needed.
Please fill out our intake form before your first appointment so we can make the most of your time with us.
Book your appointment
Recover faster, perform better.
Same-week appointments available. Direct billing with most insurance providers.