ICBC physio
Just had a crash? You're already covered.
BC's Enhanced Care system pre-approves you for 12 weeks of physiotherapy after a motor-vehicle crash — no referral, no upfront cost. Send us your claim number and we book you in this week.
How it works
Four steps. We do most of them.
Most patients call us within hours of a crash, before they even have a claim number — that's fine. Here's how the intake works from roadside to first session. Want the full breakdown? Read our plain-English ICBC guide.
Step 01
Report the crash to ICBC
Online at icbc.com or by phone (1-800-910-4222). They issue a claim number — usually the same day. No GP referral is needed to start physiotherapy, RMT, chiropractic, or kinesiology.
Step 02
Send us the claim number
Use the form below, call, or text (604) 988-5411. We verify your pre-approved allotment with ICBC before your first session — you never have to chase the paperwork yourself.
Step 03
Come in this week
Your first session includes a full assessment, hands-on treatment, and a written plan covering what we'll do over the next 12 weeks. Most patients are booked within 48 hours of contacting us.
Step 04
We bill ICBC directly
You pay $0 for covered visits. We submit clinical notes to ICBC, coordinate with your adjuster, and initiate any extension requests if your recovery needs more time beyond 12 weeks.
Common crash injuries
We specialise in motor-vehicle injuries.
Crash injuries present differently from gym injuries or overuse strains. Our physiotherapists are trained in the clinical profiles specific to motor-vehicle trauma — from hyperextension injuries to post-concussion vestibular rehab. All of the conditions below are covered under ICBC Enhanced Care.
Why Medstar for ICBC
Doctoral & master's-level physiotherapists
Every physio on staff holds a doctoral or master's degree in physiotherapy from a recognised Canadian or international university.
Advanced modalities
First on the North Shore with Class IV High-Power Laser. The only North Vancouver clinic with TECAR Therapy — both used to accelerate tissue repair after trauma.
Multidisciplinary under one roof
Physio, RMT, kinesiology, acupuncture, osteopathy, and clinical counselling — all pre-approved under ICBC Enhanced Care, all at 1325 Marine Drive.
We handle the ICBC paperwork
Initial reports, progress notes to your adjuster, and extension requests — so you can focus on recovery, not administration.
What ICBC actually covers
Pre-approved care, no fight required.
Enhanced Care covers a defined number of visits across multiple professions for the first 12 weeks. You don't need to convince anyone — your claim number unlocks it all.
| Treatment | Pre-approved sessions |
|---|---|
| Physiotherapy | 25 |
| Chiropractic | 25 |
| Registered massage therapy (RMT) | 12 |
| Kinesiology | 12 |
| Acupuncture | 12 |
| Psychology / counselling | 12 |
Sessions are per ICBC Enhanced Care policy. Coverage window: 12 weeks from the date of the crash. No GP referral required. Direct-billed by Medstar. We confirm your specific coverage with ICBC before booking. For policy details, see icbc.com.
Send us your claim
Got the claim number? We'll take it from here.
We'll call you within 2 business hours to book your first session and confirm coverage with ICBC. If you don't have the number yet, send it anyway — we'll pencil you in and chase the paperwork in parallel.
"Dr. Ahmadi was great — very professional and expert. Recovery was faster than I imagined possible."
— Mohammad Nasr, Google review
Meet our teamRelated reading
From the journal.
ICBC FAQ
Questions we get asked every week.
Do I need a referral?+
No — under Enhanced Care you're pre-approved for the first 12 weeks. No GP referral needed for physio, RMT, chiro, kinesiology, or acupuncture.
What if I don't have a claim number yet?+
Book anyway. We can usually pencil you in and you bring the claim number to your first session. Reporting the crash to ICBC online takes 10 minutes.
Will I pay anything out of pocket?+
For pre-approved visits, no. If you exceed the allotment or use a service that isn't covered, we'll tell you in advance — there are no surprises.
What if 12 weeks isn't enough?+
ICBC has an extension process. We help submit the request with your GP. Most extensions are approved when there's evidence of ongoing impairment and a clear treatment plan.
I'm an out-of-province driver — does this apply?+
Generally yes — if the crash happened in BC. There are nuances; we'll check with ICBC before your first session.
What if it wasn't my fault / it was my fault?+
Fault doesn't change your access to Enhanced Care benefits. Treatment coverage applies regardless.
Visit allotments and coverage details are based on ICBC's Enhanced Care policy and may change. We confirm your specific coverage with ICBC before booking. This page is for general information only and does not constitute legal or insurance advice. For authoritative information, visit icbc.com.
Already had your crash?